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CLIENT
TESTIMONIALS
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faq's/policies
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etiquette guide
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direct mail and volume
addressing
why
cambridge?
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faq's/policies
services
What addressing services
do you offer?
Can I request a sample of
your work?
Do you offer envelope
assembly or mailing services?
order
submission
How do I submit an addressing order?
Where do I mail my envelopes/paper stock for addressing/personalization?
How do I send my
addressing information to you?
Can I submit revisions to my addressing information after my original
submission?
Can I submit
handwritten/typed addressing information?
Can
envelopes/paper stock be drop shipped from the manufacturer?
What is the turnaround time
for orders?
Should I provide additional envelopes/paper stock above my order amount?
Are there any
limitations on paper size, weight, etc.?
Are there
any types of paper that cannot be printed upon?
payment
What payment options are
available?
When will I be charged?
Is a deposit required?
other
questions
How can I get in touch with you?
Do you offer a satisfaction
guarantee?
policies
Addressing
Service Policies
Assembly/Mailing
Service Policies
Data Entry Service Policies
faq's
services
order
submission
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How do I
submit an addressing order?
- Please see our
Addressing homepage for detailed
information on submitting your order to us.
Where do I mail my envelopes/paper stock for addressing/personalization?
- Please mail your package to:
Cambridge Calligraphy
100 North Main Street
Atmore, Alabama 36502
How do I send my
addressing information to you?
- After completing the applicable
spreadsheet (available on our Template Download page), you may email the file
to customerservice@cambridgecalligraphy.com or you may include the file (on a
CD or 3.5"
floppy) with the envelope/paper stock package you send to Cambridge.
- Please include the name (that matches the 'Name' on your order form) in the
filename.
- If
you email the file, please also include the name on your order form in the subject line of your email.
Can I submit revisions to my addressing information after my original
submission?
- We ask that you do not submit your addressing
information until it has been finalized.
- However, if we have not initiated
processing of your order, you may submit changes for no additional charge.
- If processing has been completed, additions and revisions will be processed at
our regular calligraphy prices (plus additional shipping and handling charges).
Can I submit
handwritten/typed addressing information?
- Yes, our Data Entry Service allows
you to submit your addressing information in a handwritten/typed format.
Please visit our Other Services
page for more information.
Can
envelopes/paper stock be drop shipped from the manufacturer?
- We are happy to accept drop
shipments. Please check with your invitation supplier for their drop-ship
procedures.
What is the turnaround time for
orders?
- Upon receiving all of your ordering info
and envelopes/paper stock, Cambridge can complete your printing within 5
business days. Based on the delivery method you choose, return delivery
can take from 1 to 5 business days.
Should I provide additional envelopes/paper stock above my order amount?
- We ask that you provide at least
10%
(minimum of 10) more envelopes/paper stock than your order requires to ensure
proper printing of your order.
Are there any
limitations on paper size, weight, etc.?
- Envelopes/paper stock must meet the
following specifications:
- Minimum Size: 3.375" x 2.4375"
- Maximum Size: 8.5" x 14"
- Minimum Paper Weight: 24 lb. bond
- Maximum Paper Weight: 110 lb. index
- If you have questions about compatibility of your envelopes with our printing
process, you may mail us a sample of your envelopes and we will be happy to test
the sample free of charge.
- To ensure proper
printing on your envelopes/paper stock, we ask that you provide 10% more
envelopes
than your order requires for print
testing.
Are there any
types of paper that cannot be printed upon?
- While most types of paper work
perfectly well in our printing process, there are some rare exceptions that do
not. If your envelopes are of the following types, we recommend mailing us
a sample to ensure we can print on your envelopes (we provide testing free of
charge).
- Translucent envelopes
- Envelopes with an extremely glossy coating
- Pochette envelopes
- Extremely dark envelopes (black, dark blue, dark green, etc.)
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payment
other
questions
policies
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at Cambridge, we
strive to make using our services as easy and efficient as possible. To
help achieve this goal, we have established the following policies related to
our services.
Addressing
Service Policies
- If Cambridge is unable to
complete your order (paper incompatibility, etc.), we will return (via ground
shipping) your envelopes/paper stock (less up to 10% used for print
setup/testing) at no charge to you (shipping costs incurred to have
envelopes/paper stock delivered to Cambridge can not be reimbursed). In
this rare situation, Cambridge will work to minimize any delays, however
Cambridge can not be held responsible for such delays resulting from our
inability to process your order.
- Revisions to addressing data can be accepted at no additional charge, as long
as we have not initiated processing of your order. If processing has been completed, additions and revisions will be processed at
our regular calligraphy prices (plus additional shipping and handling charges).
- Up to 10% (or 10, whichever is greater) of envelopes/paper stock may be used by Cambridge for print setup and
testing. We cannot be held responsible for missing names due to a shortage
of envelopes if the minimum 10% extra envelopes is not provided.
Assembly/Mailing
Service Policies
- Cambridge will assemble
your invitation packages based upon formal assembly etiquette guidelines. If
you would like your invitations assembled in a different manner, please let us
know in the 'Comments' section of the Services Order Form.
- Our service requires us to assemble all of your invitation packages in the
same manner.
- Please do not include any invitation materials that should not be included in
your mailed invitation packages.
- Assembly of additional enclosures (such as maps) are priced at $0.20 each (no
additional charge if an enclosure is replacing another; for example, if you
choose to include a map instead of an RSVP card)
- On the Services Order Form, postage is calculated based on a 1-ounce
invitation set. If additional postage is required, we will contact you to
obtain authorization for an additional charge in the amount of excess postage.
- To facilitate processing of your order, we ask that you do not include your
own postage stamps with your order. We will weigh your completed mailing
piece and apply the correct proper postage. We use currently available
USPS 'Love' theme stamps for your mailing. If you would like a particular
stamp, please let us know in the comments section of the Services Order Form.
- Use of Cambridge's Assembly/Mailing Service requires 1 additional business day
for order completion.
Data Entry Service Policies
- Addressing data should be
submitted in a legible handwritten/typed format. Illegible information
will result in order processing delays.
- A proof will be submitted for your approval following conversion of your data
to an electronic format. Please examine this proof to verify accuracy of
your addressing information. Your approval of this proof is required to
continue processing of your order. Cambridge cannot be responsible for
any errors/omissions that occur following your proof approval.
- Addresses should be submitted in a standard addressing format:
Name
Address Line 1
Address Line 2
City, State
ZIP
- Use of Cambridge's Data Entry Service requires 2 additional business days
for order completion.
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